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Refund and Returns Policy
LOCAL DELIVERY
We offer exchanges only in the following cases:
- Size Issue – If the received size does not fit, an exchange is possible.
- Quality Concern – If there is a defect or issue from the company’s end.
Exchange Terms:
- Customers must notify us within 3 working days of receiving the product.
- Exchange requests will be processed within 15 working days after the complaint is registered.
- All exchange shipping costs (in case of size issues) will be borne by the customer.
- The customer must send the product back via courier and share the tracking slip on WhatsApp.
No Exchange or Refunds for:
- Customized shoes (color or design changes made on request).
- Sale items, kids’ Khussas, Backless Khussas, and sizes 35, 42, and 43.
- Cancellations or refunds as per company policy.
⚠️ Disclaimer: Colors may slightly vary due to lighting effects in photos.
For further assistance, feel free to contact us:
WhatsApp: 0310 6166347
Email: support@khussawala.com
We appreciate your understanding and cooperation! 💛