Refund and Returns Policy

LOCAL DELIVERY

We offer exchanges only in the following cases:

• Size Issue – If the received size does not fit, an exchange is possible.
• Quality Concern – If there is a defect or issue from the company’s end.

Exchange Terms:

• Customers must notify us within 3 working days of receiving the product.
• Exchange requests will be processed within 15 working days after the complaint is registered.
• All exchange shipping costs (in case of size issues) will be borne by the customer.
• The customer must send the product back via courier and share the tracking slip on WhatsApp.

No Exchange or Refunds for:

• Customized shoes (color or design changes made on request).
• Sale items, kids’ Khussas, Backless Khussas, and sizes 35, 42, and 43.
• Cancellations or refunds as per company policy.

⚠️ Disclaimer: Colors may slightly vary due to lighting effects in photos.

For further assistance, feel free to contact us:

WhatsApp: 0310 6166347
Email: support@khussawala.com

We appreciate your understanding and cooperation! 💛